Vivian Scott – Conflict Resolution at Work For Dummies

What is your book? Tell us a bit about it.

Conflict Resolution at Work For Dummies is a practical guide for anyone experiencing a difficult situation at work. It’s part of the For Dummies series from Wiley Publishing and follows the same easy-to-read format as other For Dummies titles. It includes everything from how to handle a one-on-one conflict to facilitating problems with a larger group to listing ten things you can control when you’re in dealing with conflict.

Tell us something about yourself.

I am a Professional Certified Mediator with a private practice in Snohomish, Washington. I spent many years in the competitive and often stress-filled world of high tech marketing where I realized resolving conflict within the confines of office politics was paramount to my success. Through creative solutions to common conflicts I was able to bring various entities together, both internally and externally, for the betterment of projects and a productive working environment.

Prior to retiring from Microsoft in 1999 I developed the “America at Work” video series, a six-part program featuring small businesses employing technology in attention-grabbing ways. “America at Work” aired on the USA Network and received the Silver Screen Award from the International Film and Video Festival for outstanding creativity. Using discerning negotiation, mediation, and problem-solving skills, I successfully worked with others to co-create “How-to Guides,” “Seminar in a Box,” and earned a rare personal award from the Small Business Administration for her commitment to small business.

What inspired you to write this book?

I love the power of mediation and with my background in marketing, I just had to share what I know. With that said, I wanted to make sure I shared my negotiation and mediation skills in a way that would be easy to understand and quick to implement. I knew it just had to be a For Dummies title, so I set my sights on Wiley Publishing from the start.

Do you have any writing rituals?

My best writing seems to happen first thing in the morning while I’m still in my pajamas and all the great brainstorming I’ve done in my sleep is fresh in my head!

What is the best advice you could give other writers about writing or publishing?

Write what you’re passionate about and share information in the same way you’d like to receive it. I’m a pretty practical person so if I need to know something, I’d rather not wade through volumes and volumes to find the answer.

Write for yourself and you’ll find an audience who appreciates that approach.

Who is the perfect reader for your book?

Anyone who has a job – volunteer or paid can benefit from from this book. I like to tell people that it’s a good idea to keep it around so that when problems arise they’re ready to review a section and formulate a quick response. That way things don’t fester and turn into bigger problems.

Where can readers learn more about you and your book?

Check me out on my website at, become a fan of the “Conflict Resolution at Work For Dummies” on Facebook, purchase it through any online bookseller such as, or visit the business section in your local bookstore.